سياسة الاستبدال والإسترجاع والغاء الطلبات

We at Qataf Alben are proud of our name and reputation and guarantee high quality, and out of our keenness on that we commit to providing our products according to the highest standards of quality and safety, and out of our keenness on your safety and health and according to the Consumer Guide issued by the Ministry of Commerce and Investment, our store policy does not allow exchanges and returns because they are food products, with the exception of: • In case of product damage please contact us via WhatsApp or customer service email within 7 days of receiving the order with the order number and a photo of the damaged product. Cancellation policy Paid orders: In case of cancellation after the order has moved from pending to completed, the cost of issuing the policy and packaging will be deducted, amounting to 30 riyals, and the remaining amount will be refunded within 14 working days according to the bank. As for the case where the order has been delivered to the shipping company, it cannot be canceled.